PS: As a temporary workaround, you can do the recording without changing the background, and then the change the background inside the editor using the 'Enhance Video' option. ![]() We are available Mon - Fri, 6:30 PM - 11:30 AM PST. If the issue still isn't fixed, can we get on a Connect session to debug the problem? You can contact us at with a suitable date and time, and we will resolve this through Connect. A diagnostic log may help us speedily resolve the problem. When you close the app, you will be prompted to email us the diagnostic log. Adobe Presenter 11.1 now supports Microsoft Powerpoint 2016 (MS Office 2016). You can follow the steps in this link to launch the app in diagnostic mode: Presenter Help | Adobe Presenter Video Express (Windows & Mac). The AV1 video codec support ensures that you can create, stream, share, and consume high-quality content up to 8K resolution with high performance and efficiency. It offers AI-enhanced upscaling, providing high-res visuals with added performance. ![]() Send us a diagnostic log of the problem. Intel Arc A750 Limited Edition Graphics Card features Xe Super Sampling (XeSS).Disable any Bluetooth devices and see if it fixes the problem. Solved: Hi, I have special problem with Adobe Presenter Video Express, when I want to use camera Logitech c920. Some Bluetooth drivers interfere with the functioning of the app.Select the Integrated Camera and then select the Logitech Camera to try a fix for this problem. Sometimes the webcam is busy on app launch.If installing this driver doesn't fix this problem, then please try the following: Adobe Presenter Video Express is a screencasting and video editing application from Adobe. ![]() Please make sure you are picking the latest driver from the following link: In our tests we have seen that the Logitech C920, needs the latest Logitech driver and software to be installed for it to work properly.
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